store policies

Custom Orders

Please send all custom order injuries to

All accepted custom orders will require a 50% initial deposit


Items purchased on MIMISHOU.COM and shipped to a U.S. address may be returned to MIMI SHOU for return or exchange within 14 days from the date you receive your order. Returns and exchanges are only accepted on unworn, unaltered items returned in original packaging.

Please email for return requests. Please provide your Name, Address, Order Number and Reason for Return. Approved returns will be credited for the purchase price of your item once the item is received. Prior shipping fees will not be refunded.

Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Custom order pieces are final sale and cannot be returned.

Contact for further inquiries or concerns


Please allow 1-3 days for processing orders for items in stock and 10 -14 days for production time for made to order items.

All orders are shipped via USPS unless otherwise noted. Select desired shipping method at checkout.

If the USPS tracking indicates that the package has been ''delivered'', then MIMI SHOU is not held responsible for any "lost" packages. Please make sure your shipping address is correct and up to date to insure proper delivery. Signature confirmation will be required for orders above $1,000.

Fine Jewelry is very delicate, and should be treated with care.

MIMI SHOU will repair at no charge any breakage caused by manufacturer defect within 6 months of receipt of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.

No repairs will be accepted without prior return authorization. We reserve the right to deny any unreasonable repairs, returns, and/or exchanges. MIMI SHOU is not responsible for items damaged or lost in shipping transit.